Privacy Policy
Last Updated: 10 September 2025
1. Introduction
This Privacy Policy details how Diamondplayresort, as the digital platform for Crystal Wave Resort & Casino ("Website", "we", "us", or "our"), gathers, utilizes, discloses, and protects your personal information. By accessing or engaging with our Website, you consent to the practices outlined herein. Should you not agree, please refrain from using our services. Diamondplayresort is the official online presence for Crystal Wave Resort & Casino, providing comprehensive information and access to our luxury accommodations, world-class casino, exquisite dining, and spa services. We are dedicated to safeguarding your privacy and processing your data transparently, in full compliance with all applicable laws, including the General Data Protection Regulation (GDPR) for our European clientele.
2. Age Restriction
By engaging with Diamondplayresort and its services, you affirm that you are at least 18 years of age or have reached the legal age for gambling in your jurisdiction. Individuals who are underage are strictly prohibited from utilizing this Website and its offerings. Unauthorised access by minors is a serious violation and may lead to legal repercussions.
3. Responsible Gaming Commitment
At Crystal Wave Resort & Casino, accessible via Diamondplayresort, we are deeply committed to fostering a safe and responsible gaming environment. While we offer a thrilling array of casino games, we emphasize that gaming should always be an enjoyable and controlled activity. We strongly encourage all our guests to game responsibly and within their means. If you or someone you know requires support for a gambling concern, please seek assistance from professional organizations and local support services dedicated to responsible gaming.
4. Data We Collect
We may gather several categories of information to enhance your experience at Diamondplayresort and Crystal Wave Resort & Casino: Personal Data You Provide: This includes details such as your name, email address, reservation specifics, loyalty program credentials, contact numbers, and any other information you submit during account registration, subscription to our newsletters, or direct communication. Technical Data: We automatically collect data like your IP address, browser type, operating system, device identifiers, timestamps of access, and pages visited. Usage Data: Information concerning your interactions with our Website, including navigation paths, pages viewed, clicks, and session durations. Cookies and Similar Technologies: We utilize cookies to elevate your browsing experience, optimize website functionality, analyze traffic patterns, and deliver tailored content and exclusive promotions. Further details are provided in Section 8.
5. How We Utilize Your Data
Your information is processed for a variety of purposes designed to enrich your Diamondplayresort experience: To flawlessly operate and maintain our Website and its integrated services. To provide and continuously refine our premium accommodations, casino entertainment, dining, and spa services. To safeguard the security of our platform and prevent fraudulent activities. To personalize your content and tailor your user journey. To assess performance metrics and analyze website traffic. To deliver relevant marketing communications, exclusive promotions, and advertising related to Crystal Wave Resort & Casino. To ensure complete compliance with all applicable legal and regulatory obligations.
6. Legal Grounds for Data Processing
In adherence to GDPR principles, our data processing activities are founded upon the following legal bases: Consent: Where you have explicitly provided your agreement, such as for the deployment of non-essential cookies or to receive promotional communications. Contract: When processing is essential for the fulfillment of services you have requested, including hotel reservations or casino loyalty programs. Legitimate Interests: For the continual enhancement of our services, ensuring robust security, and optimizing the overall user experience at Diamondplayresort. Legal Obligations: When processing is mandated to comply with specific legal or regulatory requirements.
7. Disclosure of Information
We may selectively share your data with trusted third parties to facilitate our operations and enhance your experience: Esteemed service providers who assist with website hosting, analytics, secure payment processing, and targeted advertising campaigns. Regulatory authorities, strictly when compelled by law or necessary for compliance. We wish to assure you that your personal data is never sold to third parties.
8. Cookies and Digital Tracking Technologies
Diamondplayresort employs cookies and analogous technologies to ensure the seamless functionality of our website, recall your preferences, analyze user interactions, and deliver personalized advertisements and special offers. The categories of cookies we utilize include: Strictly Necessary Cookies: Essential for the core operation of our site. Functional Cookies: These remember your settings and preferences for a customized visit. Analytical Cookies: Used to gain insights into how guests engage with our digital platform. Advertising Cookies: Designed to present you with relevant promotions and measure the effectiveness of our campaigns. Social Media Cookies: Enabling you to share content effortlessly across various social platforms. You possess the ability to manage or deactivate cookies directly through your browser or device settings. Please note that disabling certain cookies may impact the optimal performance of some Website features.
9. Data Retention Policy
We retain your personal data exclusively for the duration necessary to fulfill the purposes delineated in this Policy or as mandated by applicable legal frameworks.
10. Data Security Measures
Diamondplayresort implements advanced technical and organizational safeguards designed to comprehensively protect your personal data from unauthorized access, accidental disclosure, alteration, or destruction.
11. International Data Transfers
Should your data be transferred beyond the borders of the European Economic Area (EEA), we guarantee that robust and appropriate safeguards are meticulously in place, fully compliant with relevant laws, such as through the implementation of standard contractual clauses or other officially approved transfer mechanisms.
12. Your Data Privacy Rights
Depending on your geographical location and prevailing laws, you may possess the following fundamental rights concerning your personal data: The Right to Access your data. The Right to Rectification of any inaccurate information. The Right to Erasure, also known as the “right to be forgotten”. The Right to Restrict processing of your data. The Right to Data Portability. The Right to Object to processing, particularly for marketing endeavors. The Right to Withdraw Consent at any given time. To exercise any of these rights, please connect with us using the contact details provided in Section 14.
13. Updates to Our Privacy Policy
We may periodically revise this Policy to reflect evolving legal requirements, technological advancements, or operational changes at Crystal Wave Resort & Casino. Any updates will be prominently displayed on this page, accompanied by a revised “Last Updated” date.
14. Contact Us
Should you have any inquiries or require clarification regarding this Privacy Policy or how we manage your personal data, please do not hesitate to reach out to us: Email: 1